Delete your account

You can do this yourself, right here, whether or not you still have the app installed. It takes effect immediately.

What gets deleted

• Your account and the way you sign in.
• Every person whose record you own, and everything in those records — entries, transcripts, recordings, medications, allergies, providers, appointments and questions.
• Your name, and the invitations you sent.

It happens at once, and nothing deleted is ever put back into Gerry. The database is backed up daily, as protection against a failure on our side, and each backup is kept for seven days before it is written over. So a copy of what you deleted can exist in a backup for up to a week. Those backups are never used to restore an account somebody asked us to delete — the only thing they are for is putting the service back if it breaks.

What does not get deleted

Records owned by somebody else stay with them. If you were helping with a parent whose record belongs to your sibling, that record is theirs and is not yours to delete — you simply stop being a caregiver on it.

Days you logged in a record like that stay in it, with your name taken off, because they are observations about another person in a record somebody else is still using. If a specific entry contains something about you that you want removed, write to support@getgerry.app and say which one.

If somebody else should keep a record

Transfer it before you delete. In the app: Settings → the person's card → Caregivers → Transfer record. Everything goes with it, and nothing is lost.

See also the privacy page and the terms.